My reason for sending this email to you this morning is not to complain. All too often people are quick to tell you what a terrible job someone is doing and yet when they are treated well with much respect, kindness and expertise, goes unsaid. Well I'm the type of person that when someone does their job well and they surpasses your expectations it shouldn't go unsaid. Management and owners aren't always on the front lines of their businesses to see what their employees are doing and how well they represent the companies for which they are employed by.
For this reason I want you to know, from the first day I moved here, to Florida, On October 29 or 30th I have been a loyal customer of yours since my 2003 Ford F150 broke down in the parking lot of Walmart on 50. Frank, your tow truck driver, was the first employee that I met and was very helpful and kind, and we have had his assistance a couple of times. Then our first point of contact each and every time, and there have been quite a few, which is good for you, not so good for us lol, is Renee. She has always given us outstanding customer service and the part, a large part, of why we still choose to use Mike's Auto Repair as our mechanic. She always goes above and beyond to help, explain and even calm one down when needed in her friendly reassuring manner. Her quotes are always accurate and keeps me informed each step of the way. I consider her to be one of Mike's greatest assets. And lastly but not least, the mechanics that you employ are well trained and top notch. You bring the vehicle in, it gets diagnosed quickly and accurately. Then the repair is done promptly and accurately. I haven't yet and hope this doesn't jinx me, have had to bring the vehicle back a second time for the same problem that had been repaired. There aren't that many service stations with that kind of reputation, not even dealerships. So please keep this in mind and recognize your employees for their dedication and for being a part of what makes Mike's such a successful business. I'm hoping this does not fall upon deaf ears. Even let them know when they are being recognized, kindness and a pat on the back once in a while goes a long way, especially today in our economy. We all deserve a bit of praise when doing a good job.
Thank you for being the company you are.
This past week I stopped by for an estimate on a adjustment repair for panel back that was hit by a trailer hitch. The estimator Mike had it taken care of quickly and I was back on the road good as new.
I can't say enough good things about this business and I tell everyone I meet to have their vehicle towed there if they are ever in an accident because they won't be sorry.
The new location is a lot more convenient too.
I found much to my surprise, your estimate process was incredibly organized and I told you so at the time, then when I finally checked my car in for repairs you gave me an estimated time of delivery, and once again, you are right on target.
Beyond this, I also found it very helpful that you are also affiliated with a car rental service right on property making the whole process of being without a personal vehicle for a few days, entirely painless.
When I came to pick up my car after repairs, you offered a quick walk around, and once again I was very pleased with the results of your repair work, and the icing on the cake was that the car had received a pretty thorough car wash inside and out, which I found a wonderful finishing touch!
Everyone I spoke with at Mike’s Auto Body was professional, knowledgeable, and the results of your workmanship were superb, and I’ll recommend your company to anyone in need of your services.
Thank you for all of your help Jerry!
Jim & Sandy Guilinger
Sam & Bev. Chiarella
I would highly recommend Mike’s Auto Body & Repair to anyone in the area. It’s always nice to come across a company you can trust to do the job right and treat you well. I appreciate everything the team at Mike’s did and if I ever have the unfortunate need to be back at a body shop, it’ll definitely be Mike’s Auto Body & Repair!
Tim & Paulette Stephenson
When I told a friend of my satisfaction he responded so positively while recounting his experience with Mike's that I am doubly impressed.
Keep up the good work Mike's staff.
My wife and I would like to personally thank you for your outstanding service in handling the repairs to our automobile. At the time of the accident we thought our car could not be repaired due to the extensive damage to both the front and rear of the vehicle. My wife loves her car and has always kept it in excellent condition and the thought of losing it was very stressful to her. Your assurance that it could be fully restored within a two week time period and within the insurance company’s cost estimates really uplifted our spirits. When we received the telephone call that the repair work was completed and we could pick up our car, we were overjoyed to see the finished product. Our car looked like it had just come off the showroom floor and the work that Mike’s Auto Body Shop performed was beyond what we had hoped for. My wife and I sincerely appreciated your special concern and effort in replacing the rear deck lids hydraulic supports, as they now work perfectly and provide us with peace of mind that the deck lid will stay in its open position without suddenly closing on my wife.
Again, the outstanding services you and Mike’s Auto Body and Repair performed on our vehicle are sincerely appreciated and we will recommend you to all our friends in the future.
Tom and Sharon K.
Thanks A Million!!
Mike & Gaby
Once again THANK YOU for making my experience a pleasurable one, and still believing in customer service.
A very satisfied customer,
God bless your staff.
Eddie & Jean Lawrence
I want to thank you and your staff for the efficient manner you took in finding the proper bumper cover for my RAV4 and installing it. The paint is beautiful! I want to thank you and all of your staff for your courteous service!
Mike's Auto Body and Repair
Thanks for making my day a litter brighter, and for the care you took to repair my 2002 Altima. And also, for cleaning the paint and making it look like new.
Great Job! Thank you,
Very truly yours,
A. N. Guiler
A HUGE Thanks to you and your staff for the excellent care everyone gave to me and my Jeep Commander. Your service is remarkable and your staff is very professional and friendly. I greatly appreciate all that you guys did for me. The Commander looks great again!
Thanks so much,
I had a most pleasant experience when I brought my car in for body repair and some checks for engine repair. Your estimate was worth every penny because my car now looks better than before my accident. A perfect job on the repair, paint and pin striping. I also asked for you to check my brakes and some other minor repairs. To my surprise you said to me that there was no need for new brakes and that the ones I had were just fine. Honesty will make me a customer for life. Anytime I went to other repair shops in the past they never said no repair was needed! I wouldn’t know if I needed a brake job or not, but thanks to you I know I can trust your company. In this world today it is very hard to find anyone that is honest and I just wanted to thank you! Another service that you did that surprised me was the cleaning of my car inside and out. You even cleaned a grease mark on my back seat that was there for a long time! I think a job well done needs to be praised so here it is in writing!
Thank you again,
John, I would like to say thanks for a great job on my car, and a very fast repair. A special thanks for Tim who handled everything with my insurance. They were giving me a hard time and Tim took over and everything went GREAT!
Thanks a ton!